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FULL - Workplace conflict and I - REGISTRATION CLOSE ON NOV. 29th, 2023

Wed, Dec 13

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ZOOM

Navigating Difficult Situations with Emotional Intelligence! This high-impact training gives workplace teams mobilizing, human, and engaging learning experiences that allow them to better react to difficult situations and navigate through conflict through emotional intelligence.

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FULL - Workplace conflict and I - REGISTRATION CLOSE ON NOV. 29th, 2023
FULL - Workplace conflict and I - REGISTRATION CLOSE ON NOV. 29th, 2023

Time & Location

Dec 13, 2023, 8:00 a.m. – 12:00 p.m.

ZOOM

About the Event

Schedule in 7 practical modules

  1. Introduction to the DiSC model
  2. What is conflict in the workplace?
  3. What is emotional intelligence?
  4. Understanding my reaction to difficult situations
  5. Reframing to address the issues better
  6. My action plan to better manage the conflict
  7. Pitfalls, risks, tips, and impacts

Useful in the following situations

  1. When there is discord within the team
  2. When there is a tense climate in the team
  3. When conflicts are swept under the rug
  4. When individuals have difficulty managing their frustrations
  5. When there is a high level of stress in the team
  6. When there is gossip and politics in the team

Following the training, participants will be able to

  1. Understand their reactions to the behaviour of others
  2. Navigating conflict with more serenity
  3. Assess how their conflict management style affects their co-workers
  4. Learn to “pull themselves back” when they take the path of destructive conflict
  5. Discover how to reframe a conflict situation
  6. Adopt more productive behaviours

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