Telling it like it is, with respect

Development in practical modules

1. Key Principles of Healthy Conversations
2. Shaping exercises
3. Preparing for a healthy conversation
4. Practical exercises

Useful in the following situations

1. When you want to overcome the stress face to give difficult feedback
2. When you want to be more confident in approaching sensitive conversations
3. When we pretend that everything is fine instead of addressing the issues
4. When addressing conflicts or issues in an awkward way
5. When looking to enhance relationships - professional or personal
6. When you want to solve real issues

Following the training, participants will be able to

1. Learn to target what to say and how to say it
2. Resolve issues more quickly and directly with the people involved
3. Prepare in a more structured and thoughtful way to tackle a sensitive conversation or give difficult feedback
4. Use their emotional intelligence to foster healthy conversations
5. Create a healthy and safe environment during emotionally charged conversations
6. Recognize the importance, for oneself and for the other, of approaching difficult conversations